We are quite accustomed to instant access and immediate answers when we deal with Web sites in our everday lives. Unfortunately, it is rarer that those cool features turn up on technical Web sites to help you do your job better. Bimba Manufacturing announced today the debut of a live chat service on its newly upgraded Web site, www.bimba.com. Bimba produces actuation technology, specializing in pneumatic, hydraulic, and electric products for a number of industries, including medical.
Live chat is designed to allow customers to interact directly with Bimba professionals in real-time. The company says it will enable faster, more personal support. “We're expanding our online customer service abilities by leaps and bounds this year,” said Tom Carlson, Bimba's Manager of Service Excellence. “Live chat enhances our robust suite of online tools and is another way Bimba helps customers get the job done quicker and easier.”
Other customer-friendly features on the site include enhanced CAD drawing functionality, order tracking, and easy product customization with the Bimba Design Center.
Visitors to the site can initiate a live chat session by simply clicking the green “Live Help” button that appears on the far left of each Web page. A customer service professional will respond instantly during normal support hours, answering questions ranging from technical support queries to ordering issues.